Refund and Returns Policy
Last Updated: October 21, 2026
At Controlled Insanity, we want you to have a positive shopping experience. This Policy explains return requests, review, and approved refunds.
1. 30-Day Return and Refund Policy
You may request a return within 30 days of receiving your order, subject to eligibility conditions and applicable law. Items should generally be unused, in original condition, and returned with original packaging, accessories, and documentation where applicable. Certain products may be excluded due to their nature, hygiene requirements, customization, or legal restrictions; exclusions will be disclosed where required.
Approved refunds are processed to the original payment method where supported. Our aim is for approved refunds to be received within 30 days of approval, although receipt depends on payment providers and financial institutions. We will communicate relevant delays where possible and comply with applicable legal deadlines. Nothing here limits mandatory consumer rights.
2. Return Eligibility
- Submit the request within the applicable return period.
- The item must meet applicable return conditions.
- Provide your order number and purchase-identifying information.
- Contact support for instructions before sending the item back.
Items used, damaged after delivery through customer handling, incomplete, or outside disclosed conditions may not qualify for a voluntary return, subject to law. For damaged, defective, or incorrect items, see the section below.
3. How to Request a Return
- Email support@controlledinsanityuk.com.
- Include your order number and checkout email address.
- Explain why you want to return the item.
- For damaged, defective, or incorrect items, include clear photographs where appropriate.
- Wait for instructions and confirmation before shipping the item back.
Do not send items to an unconfirmed return address.
4. Refund Process
Where a physical return is required, we will review the item after receipt and communicate the outcome. Approved refunds are submitted to the original payment method where supported. Processing times depend on your bank or payment provider. If an approved refund has not arrived within the communicated timeframe, contact support@controlledinsanityuk.com with your order number.
5. Damaged, Defective, or Incorrect Items
Contact us as soon as reasonably possible and include your order number, a description of the issue, and photographs or other relevant evidence where appropriate. We will review the issue and explain available resolutions, which may include replacement, exchange, repair, refund, or another remedy depending on circumstances and law. Keep the product and packaging until you receive guidance if inspection or return may be required.
6. Exchanges
Contact support before arranging an exchange. Exchanges depend on availability, eligibility, and consumer rights. If a direct exchange is unavailable, we will explain possible alternatives.
7. Return Shipping Costs
Unless required by law or agreed by support, customers may be responsible for shipping costs for voluntary returns. We will provide instructions for damaged, defective, or incorrect items. Shipping charges, duties, taxes, and other fees are handled according to the reason for return and applicable law; any deductions must be lawful and appropriately disclosed.
8. Cancellations
To request cancellation, contact us promptly with your order number. Cancellation may not be possible once processing or dispatch has advanced, but statutory cancellation rights remain unaffected.
9. Contact Us
For returns, refunds, damaged or incorrect items, or exchanges, contact:
Email: support@controlledinsanityuk.com
Brand: Controlled Insanity
Include your order number and relevant details. We appreciate your business and will make reasonable efforts to resolve eligible requests fairly and promptly.